Refund Policy for Soulful Wellness, LLC
Effective Date: August, 2023
1. Introduction
Welcome to Soulful Wellness, LLC. We are committed to providing a smooth and transparent refund process for our customers. This Refund Policy outlines the conditions under which refunds are granted and the steps to request a refund.
2. Eligibility for Refunds
Refunds are available for products purchased from our website within one week from the date of purchase. To be eligible for a refund, the product must be in its original condition and unused, with all tags and packaging intact.
3. How to Request a Refund
To request a refund, please contact our customer service team at soulfulwellness.us. Include your order number, the reason for the refund, and any relevant details. We will review your request and respond within forty-eight hours or next business day.
4. Refund Process
Once your refund request is approved, we will process the refund within one day. Refunds will be issued to the original payment method used during the purchase. Please allow forty-eight hours for the refund to appear in your account.
5. Non-Refundable Items
Certain items are non-refundable, including personalized or custom-made products, digital downloads, and gift cards. Please refer to the product description for specific details.
6. Security and Compliance
We adhere to Payment Card Industry (PCI) standards to ensure the security of your payment information. All refunds are processed securely and in compliance with relevant regulations.
7. Changes to This Refund Policy
We may update this Refund Policy from time to time. You are encouraged to review this policy periodically to stay informed of any changes.
8. Contact Us
If you have any questions or need assistance with a refund, please contact us at:
Soulful Wellness, LLC [6650 Rivers Ave. North Charleston, SC 29406] [soulfulwellness.us] [803-262-0962]
